Investigating [1.2.0] Backer Trophies disappered from the Club Vault (HUGE BUG)

[Stripclub]

hello crema team, last week we´ve finally gotten a dojo and decided to fully decorate it. the game allowed us to display some of our backer trophies & we obviously did it.

Gyazo (screenshot of our decorated dojo, grabbed from niros post from the official temtem discord = Discord - A New Way to Chat with Friends & Communities)

at the end of the week (saturday the 17th of december), we´ve tried to get some of our items back & redistribute them to the players that have helped decorating. thats when i noticed that every item, besides the INTERACTABLE KICKSTARTER BACKER TROPHY showed up in the vault.

this is me experiecing the bug for the first time (18:25 CET TIME):

i double checked everything, my inventory, the clubs inventory even my personal vault & housing items, the trophy didnt appear anywhere.

So i had my Clubmate Niro try to extract the Trophies later that day.

(Niro trying to move a trophy into the vault)

(Niro checking his personal inventory & Vault)

the removed trophy didnt appear anywhere. this happened around 0:50 AM CET time, we´ve also managed to grab niros FULL Logs documenting what happened.

Niro Player Log #1 - Pastebin.com (Niros Player.Log)

Niro Player Prev Log #1 - Pastebin.com (Niros Playerprev.Log)

Then niro restarted his game and we collected another round of Logs

Niro Player Log (after restart) - Pastebin.com (Niro Player.Log after restart)

Niro PlayerPrev Log (after restart) - Pastebin.com (Niro PlayerPrev.Log after restart)

some more basic data:
Club Name: vanity
Short Club Name: EGO

Stripclub#221928

Niro#3122

i would like to attach our clubs activity log but those are sadly bugged: Gyazo.

we´d like our kickstarter trophies back, 8 are missing (lunar Panther managed to extract his 2 trophies a few hours earlier, he sent me his logs, can post them too if they are needed). if we can send in more data to help the process we´ll do it. i´d also like to mention that we LOST the Cipanku Dojo this week & the remaining trophies didnt get added to our vault either.

 

[Niro]

A short summary from my side:

I had my 7 backer trophies (show-off post) stored on my alt account Hebbin#1211766, whose house we are normally using as a clubhouse.

Last Saturday (10.12.2022) after we won our first dojo, i moved them to my main account Niro#3122 to store them in the club vault in order to place them later, since Hebbin isn't in the same club (vanity).
After trading them to my main account and placing them in the club vault (which worked), i placed them (7 backer trophies) in the dojo.

This saturday (17.12.2022), after stripclub told me that moving one trophy out for our clubmate SirOlek causes it to disappear, we tried to get back one of mine aswell, while he recorded it. It disappeared too.
Then, after loosing the dojo, the remaining 6 trophies from me (which were still placed inside the dojo) also disappeared and didn't show up in the vault.

Let me know if there is any more info i can provide to help.

Edit: Any other item that was placed in the dojo got auto-transferred to the club vault correctly.

 

[Sir olek]

Hey crema Team!

Do you have any update on that? I would love to get my trophy back…

Thanks and happy new year!

 

[Niro]

Good morning, is there any update regarding this topic yet?

 

[QAngel]

We are still investigating the issue

 

[Sir olek]

Good Morning Crema Team,

Do you have any updates since its been another week without a feedback?

Thanks!

 

[Niro]

I would also be interested in how the investigation is going? Is there anything more we can do to help out here? At which point will we get our trophies back?

I'm trying to be patient, but playing with the constant fear that everything I invested into over nearly two years is gone forever is making me tired to start playing. I have put so much effort and pansuns into collecting these. If they would be gone, then I'm unsure if I can invest another two years into the game in constant fear of loosing it all again.

It's been nearly a month now without any real feedback and I will gladly wait another one, but please.. speak with us and keep us up to date where possible. That would be highly appreciated. Thank you.

 

[QAngel]

The issue is being investigated. If you have relevant info that could help us, please feel free to inform us. If not, please refrain from making comments here that do not add to the original post.

 

[Niro]

"Dojo-Warrior role" theory (of what happened)

Some more side info:
Lunar Panther - 2 trophies - Dojo warrior the week we owned it
Olek - 1 trophy - Not dojo warrior
Me - 7 trophies - Not dojo warrior

Trophy-removal from club dojo in correct order:
2x Panther, 1x Strip, 2x Me, 5x automatically from loosing the dojo

Theory:
Without knowing your system behind it, what i assume is that only trophies that are placed in the vault (or dojo later) by dojo warriors are counting up. Like an first-in-first-out with a stack of 10 trophies rather than 10 individual items. We placed these 10 trophies, from which 2 were from a dojo warrior and 8 from non-dojo-warriors. Let's say the 8 were tagged as invalid or so. For the first two that got picked up again (sadly by panther, the only dojo warrior, which is unfortunate for my theory as it would've been more clear if someone else did that first..), the temtem server gave his OK. Now that the 2 "valid" ones are out, the other 8 attempts of putting them back in the club vault failed, as 8 were placed by non-dojo-warriors.


Hope this helps. Thanks for the feedback QAngel. Hope to hear more soon

 

[Sir olek]

Hello Crema Team,

i dont have any new infos, but its been month since we lost 8 Backer Trophies and Iam already very curious, if we ever can expect to get them back, bcs this huge topic just sits here in silence...

Thanks.

ANY Info besides "we still look into it" which i dont rly believe would be appreaciated, we are all grown people. Would be nice to get atleast something.