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Duplicated All gained experience yesterday has been lost, and learning aid+ also gone.

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Neko Max

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Joined
Oct 1, 2022
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I used a Reval radar yesterday and a learning aid+ with my friend and we both leveled some earth temtem for the shrine to level 60-70 and now when we login today all the temtem have reverted to the levels before we started grinding.
 

Neko Max

Rookie
Joined
Oct 1, 2022
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4
Me...
Tamer ID: #1978804
Tamer Name: Axcel-xcel

My girlfriend...
Tamer ID: #1991564
Tamer Name: Meikomei

Both of us used Learning aid+ to boost exp gains while we killed 125 reval on my radar.
All this EXP is gone and the temtem are the same level as before we started.
The Learning Aid+ we both used have not been returned.
Don't understand why temtem levels were reverted but learning aid + was not returned to us.
 

Neko Max

Rookie
Joined
Oct 1, 2022
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4
Side note to assist in checking what happened,
Support removed an accidental double purchase of a shirt from my inventory in the last 24hours as per my request.
This may be the cause of the level reverting, but im not sure why it would affect my girlfriends account also.
 

Neko Max

Rookie
Joined
Oct 1, 2022
Messages
4
Temtem affected by this problem are ones we purchased from auction house yesterday.
Mine (Axcel-xcel): Zizare droply.

Meikomei: Vulffy, Akranox, Gyalis
 
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